AI customer-service voice trainer — Tech Lead
I adapted Archaic’s real-time voice concierge so a major printing group can train customer-service staff with AI conversations.
For a major Japanese printing and media company, I led adaptation of Archaic’s AI Concierge — real-time voice conversation with AI — so their customer-service teams can practise realistic calls.
What I contributed
I gathered requirements, designed the solution, estimated cost, managed the schedule, led development (coding plus one engineer), reviewed code, and folded in client feedback.
Stack
Python, React, AWS, LLM and voice APIs.
Outcome
Trainers get a voice practice product tailored to the client’s scenarios, built on a proven Archaic platform rather than a greenfield rewrite.